Compare
Roots HQ vs. Palmstreet
A live-shopping marketplace (plants, collectibles) with a 6.9% selling fee plus payment processing.
Live-selling marketplace · Last reviewed 2026-10-03 · help.palmstreet.app fees
What each one actually is
Not the same kind of product.
- Roots HQ
- Connected business headquarters — inventory, customers, events, and money in one system, across every channel you sell on.
- Palmstreet
- Niche live-shopping marketplace (plants, collectibles) — buyers discover and buy inside Palmstreet’s own app.
A fair read
What Palmstreet does well, and where Roots HQ differs.
Derived directly from the sourced comparison matrix below, not written separately.
Where Palmstreet is stronger
- Marketplace checkout (buyer pays inside the platform's own app)Purchases complete inside Palmstreet’s own in-app checkout. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
- Live-stream scheduling
- Live product spotlight
- Live-only promotions & drops
- Auctions
- Product reviews
Where Roots HQ is stronger
- Your own hosted storefrontSales happen through Palmstreet’s LIVE, Purge, Invoice and Shop channels. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
- You own the customer listPalmstreet retains the buyer relationship — sellers do not get a portable customer list. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
- Sell on your OWN site (not a marketplace)Selling takes place within Palmstreet’s app. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
- Stream sales attribution to your CRMNo CRM attribution feature documented in Palmstreet’s help center. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
- Contact records & tagsPalmstreet’s own seller policy explicitly prohibits collecting buyers’ personal information outside the app. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
- Custom domainsCustom domains are not documented in Palmstreet’s help center. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
- SegmentationPalmstreet’s own policy prohibits collecting buyer contact data outside the app. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
- CMS pages & blogNot documented in Palmstreet’s help center. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
Fees
What Palmstreet actually charges.
- Monthly
- $0 — no subscription
- Commission
- 6.9% standard selling fee
- Processing
- 2.9%+30¢ (Stripe standard); Affirm/Afterpay 6%, Klarna 5.99%, PayPal 3.49%+49¢ are higher
- Per order
- Included in processing
- Category exceptions
- None published — 6.9% applies across LIVE, Purge, Invoice and Shop
- Promo exceptions
- Buyer-referral program (zero selling fees on referred buyers, from 18 Nov 2025, capped at $3M platform sales); "Trendy LIVE" reduces the selling rate by 0.33–1% at bookmark thresholds
Last verified 2026-10-03 against help.palmstreet.app fees.
Feature by feature
Every sourced row that mentions Palmstreet.
Selling & checkout
Marketplace checkout (buyer pays inside the platform's own app)
Roots HQ
Not applicable
Buyers check out on the seller’s own branded checkout — Roots HQ does not operate a marketplace checkout of its own.
Palmstreet
Native
Purchases complete inside Palmstreet’s own in-app checkout. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
In-person card payments (POS, keyed card entry)
Roots HQ
Available
Roots HQ runs the till and books the sale against the same inventory as every other channel. The card itself is taken by YOUR connected Square account — Square processes the payment and you remain the merchant of record. Roots HQ records the total, the processor's transaction reference and the payment status; it never stores card details.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Live-stream scheduling
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Live product spotlight
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Live-only promotions & drops
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Auctions
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Claims & holds
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
OBS overlays & QR to buy
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Just-sold ticker
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Security & access control
Brute-force protection
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Not applicable
Sellers use Palmstreet’s own app account — there is no separate seller admin surface of their own for this to apply to. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
IP allow / deny
Roots HQ
Native
Both halves are real and enforced: a global IP deny/blocklist (checked on every request) plus a per-tenant IP allow-list (checked at login and on every authenticated admin request) with CIDR range support. The allow-list only starts restricting access once a tenant adds at least one entry — an empty list means no restriction, not "deny everyone."
Palmstreet
Not applicable
No separate seller admin surface of their own to restrict by IP. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
GeoIP controls
Roots HQ
Native
Enforced at login: sign-in is refused with a 403 when the resolved country is on the blocked list, or (if an allow-list is configured) not on it — a real access-control gate, not just reporting.
Palmstreet
Not applicable
No separate seller admin surface of their own to gate by country. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
Per-device payment tokens (lost phone ≠ compromised merchant account)
Roots HQ
Native
Each Tap-to-Pay device gets its own short-lived (24-hour) access token minted from a server-held refresh token — never the merchant’s main credential — and that one device’s token can be revoked individually without affecting any other device.
Palmstreet
Not applicable
Sellers don’t run their own POS device integration on a marketplace. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
Automated TLS certificate provisioning for custom domains
Roots HQ
Native
Issuing and renewing the HTTPS certificate for a connected custom domain is fully automated (Let’s Encrypt via certbot), with safety checks before every nginx reload and automatic rollback if anything fails.
Palmstreet
Not applicable
No independent domain exists to provision a certificate for while selling inside Palmstreet’s app. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
Multi-factor authentication
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Not applicable
Palmstreet MFA support is not documented in its help center. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
Business ownership
Your own hosted storefront
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Sales happen through Palmstreet’s LIVE, Purge, Invoice and Shop channels. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
You own the customer list
Roots HQ
Native
Scoped to the customer contact list specifically (see “Data export” below for the exportable proof of this) — not a claim that every business record is exportable.
Palmstreet
Marketplace-dependent
Palmstreet retains the buyer relationship — sellers do not get a portable customer list. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
Sell on your OWN site (not a marketplace)
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Selling takes place within Palmstreet’s app. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
Stream sales attribution to your CRM
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
No CRM attribution feature documented in Palmstreet’s help center. Source: https://help.palmstreet.app/whats-new, read 2026-10-03.
Contact records & tags
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Palmstreet’s own seller policy explicitly prohibits collecting buyers’ personal information outside the app. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
Data export (contacts + consolidated sales)
Roots HQ
Available
Admin-only, audit-logged CSV export of the contact list and consolidated multi-channel sales (api/src/routes/export.ts). This is NOT a full-account export or backup: no such feature exists, and workspace deletion is a platform-owner action with no self-service pre-deletion export step.
Palmstreet
Limited
Order data can be exported from Seller Hub ('Export orders'); buyer contact details are not provided for outside use. Source: https://palmstreet.app/blog/seller-hub?uid=seller-hub, read 2026-10-03.
Product reviews
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Custom domains
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Custom domains are not documented in Palmstreet’s help center. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
Operations
Product catalog & inventory
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Product types + collections (filter by kind)
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Shipping with carrier rates + labels
Roots HQ
Limited
Shipping integrations — Beta. Integrations with Shippo, Envia.com and ShipStation are built, with real-account verification still pending. Live label purchasing is not available.
Palmstreet
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Order-status workflow
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Labels, tracking & status notifications
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Growth
Categories & discounts
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Segmentation
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Palmstreet’s own policy prohibits collecting buyer contact data outside the app. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
Email campaigns
Roots HQ
Available
Campaigns are composed, scheduled and sent from Roots HQ against a list you own. Delivery runs through YOUR own SMTP provider, billed to you — Roots HQ does not resell email sending, so deliverability is your provider's, not ours.
Palmstreet
Marketplace-dependent
Palmstreet’s guidelines prohibit contacting buyers outside the app; no seller email campaigns feature documented. Source: https://help.palmstreet.app/seller/seller-policy-center/community-guidelines, read 2026-10-03.
QR codes & printable market flyers
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
CMS pages & blog
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Marketplace-dependent
Not documented in Palmstreet’s help center. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
SEO metadata & structured data
Roots HQ
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Palmstreet
Marketplace-dependent
Not documented in Palmstreet’s help center. Source: https://help.palmstreet.app/seller/fees-on-palmstreet, read 2026-10-03.
Business intelligence
Built-in AI business assistant
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
—
Not confirmed in Palmstreet's official public documentation on 2026-10-03, so not rated.
Unified sales dashboard (all channels)
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Sales-tax & payout reporting (operational)
Roots HQ
Native
Built in at no extra cost and no separate app — this is how the product ships out of the box.
Palmstreet
Limited
Real and shipped, but narrower than the feature name suggests. See the note on this cell for the specific boundary.
Bottom line
Should you use Roots HQ instead of Palmstreet?
Palmstreet gives access to buyers already shopping live for plants and collectibles — that reach isn’t something Roots HQ tries to replace. Buyer contact details stay inside the app (Palmstreet’s guidelines prohibit collecting them outside it), so sales there are not linked to a seller-owned customer record or to your other channels. Sellers who want that can use Palmstreet alongside an operations platform such as Roots HQ.
Root here. Branch everywhere.
Tell us about your business.
Roots HQ is currently welcoming selected businesses into the beta. Every business applies the same way: tell us where you sell and what takes too much of your time — that is how we learn whether Roots HQ fits, and where your setup should start.
What the application is for
- Tell us how you sell, not why you deserve it
- Your application is reviewed by our team
- Standard onboarding is included with every Roots HQ plan.